| T2
Technical Services Ltd provides a range of services. These
pages detail all of our terms and conditions. Some of
the conditions apply only to specific parts of our business
(eg sale of products over the internet) and so the terms
and conditions are set into a number of different categories.
We
have tried to use plain English rather than complicated
jargon to make the terms and conditions easy to understand,
but please feel free to contact a member of our staff
on 0845 226 4661 if you have any queries.
To
jump to a specific section in the terms and condition,
click on the section headings below:-
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Definitions:
The Company: T2 Technical Services Ltd - A company registered
in England & Wales. Registered Office 113 Park Avenue,
HULL, HU5 3EX. Registered Number 04920772. For clarity,
the Company is sometimes referred to as 'We' in the
following text.
The Buyer / Customer: The purchaser of goods and services
from T2 Technical Services Ltd.
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General
Conditions relating to all aspects of the Company's
Business
These terms and conditions are subject only to UK law.
Except
where the buyer is dealing as a consumer (as defined
in the Unfair Contract Terms Act 1977, section 12) all
other warranties, conditions or terms relating to fitness
for purpose, merchantability or condition of the goods,
whether implied by Statute, Common Law or otherwise
are excluded and the customer warrants that they are
satisfied as to the suitability of the goods for the
customer's purpose.
Except
as may be implied by law where the buyer is dealing
as a consumer, in event of any breach of these Conditions
by the Company the remedies of the buyer shall be limited
to damages which shall in no circumstances exceed the
price of the goods or services in question and the Company
shall under no circumstances be liable for any indirect,
incidental or consequential damages.
All
prices published by the Company are subject to VAT @
17.5%. Errors & Omissions Excepted. Prices are subject
to change without prior notice at the discretion of
the Company.
The
Company reserves the right to decline service to any
company or consumer.
Credit
Accounts
In the event that we do not receive payment for goods
or services at the time of sale, we will, at our discretion,
open a credit account for the customer. The cost of
any goods or service provided to the customer will be
debited from, and any monies received from the customer
will be credited to this account, even if we do not
notify the customer that such an account is in existence.
In
the case of agreed credit account sales, payment is
due no later than the agreed duration of credit from
the date of invoice (usually 28 days). Any failure to
pay shall entitle the Company at its discretion to treat
the agreed credit account contract as repudiated by
the Customer or to delay the delivery of any outstanding
goods or services until paid (in addition to any other
remedy). Also the Company reserves the right to charge
interest at a rate 3% above Barclays Bank PLC's base
rate on all aged invoices not settled within the agreed
terms of the buyers credit account.
We
reserve the right to alter the agreed status & payment
terms of any buyers account without agreement from,
or notice to, the buyer and to demand payment in full
at any time.
The
Company remains the owner of all goods shipped to the
buyer until the Company has been paid in full.
If
any payment due under these conditions is overdue in
full or in part, we may, without prejudice to any of
its other rights, recover and / or resell all the goods
or any part of them and may enter the buyers premises
(during normal opening hours) by it's servants or agents
to recover the goods and the buyer shall be liable for
all the Company's costs of so doing.
If
any act or proceedings shall be commenced in which the
customer's solvency is called into question (ie if the
customer is suspected to be insolvent) all monies due
under any transaction covered by these Conditions shall
become immediately due and payable.
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General Conditions Relating to Sales of Products
(New and Used)
All
products advertised are subject to availability.
The
Company gives no assurance as to the mutual compatibility
of products sold on any single invoice.
New
Products:-
Products sold as new have not been sold to anyone before
and are in immaculate condition. The product will never
have been used, although may have been opened by us
for the purposes of testing and calibration. It is our
normal practice to test and calibrate all Portable Appliacne
Testers and to supply a calibration certificate.
Second
User:-
These items may be second user, refurbished, demonstration
equipment or discontinued stock. They may be missing
manuals, cables, software and accessories. Packaging,
if supplied, may not be in new condition. All items
are tested working before dispatch.
Warranty
/ Guarantee
The
Company offers a one year Return To Base Warranty on
all new products. Second User items are sold with a
30-day warranty only. For information about our returns
policy, see below.
Should
any products carry a manufacturers extended warranty
period it is the sole responsibility of the buyer to
liaise directly with the manufacturer of the product
for full details of the extended warranty agreement.
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Delivery
and Carriage
Whilst
every effort shall be made to keep any agreed delivery
date, time of delivery shall not be of the essence.
The Company shall not be liable for any consequential
loss incurred by the Customer or any other person or
company arising directly or indirectly out of any failure
to meet any agreed delivery date.
Carriage
fees are not included in any published prices. Carriage
fees are updated periodically and are subject to change
without notice. Carriage charges apply to Great Britain
mainland only. Extra charges will be levied to residents
of Northern Ireland, The Republic of Ireland, the Shetland
Isles, The Isle of Man and all other offshore regions
of the UK not mentioned herein.
Unless
otherwise agreed the Company may deliver by instalments
and in such case each instalment shall be treated as
a separate contact and any delay, default or non-delivery
in respect of any instalment by the Company shall not
entitle the buyer to cancel the remainder of the Contract.
Returns
Policy
Cost
of carriage / postage of returned goods
Subject to the exceptions detailed below, It is the
responsibility of the buyer to return and collect goods
to / from the Company's premises. The company will pay
for the postage / carriage if the goods are faulty,
incorrectly dispatched, or damaged in transit (provided
we are notified as detailed below.) Where the customer
is returning products under the 'cooling off' period
outlined below then the customer is responsible for
the costs of carriage.
In
the event that goods are returned to the company as
faulty, but after inspection are found to be in working
order, we reserve the right to ask the customer to pay
for the carriage / postage.
Incorrectly Dispatched Goods
We will accept responsibility for incorrectly dispatched
goods (ie goods not matching the specification displayed
on the accompanying invoice) if notified to, and agreed
by, the Company within 7 working days of receipt. We
will pay the return postage of the incorrectly dispatched
goods and the dispatch charges of the correct goods.
The Company does not accept any consequential loss to
the customer during this period and offers no compensation
for such.
Goods
Damaged In Transit
Goods that are found to be physically damaged by the
courier must be reported to the Company immediately.
The maximum time allowed to report physical damage is
72 hours. After 72 hours, any claims of physical damage
in transit will not be accepted for refund or replacement.
It is the responsibility of the customer to inspect
the goods on arrival and if the outer packaging is damaged
in any way, or the damage to the goods is obvious without
opening the packaging, this must be recorded as "damaged"
on the delivery sheet with the courier. If the goods
are not inspected immediately, then the goods must be
recorded as "not inspected" on the delivery
sheet with the courier.
Faulty
Goods
Upon return of goods found to be faulty, the Company
offers the following service:
If
the goods are returned as faulty within 30 days of the
date of sale:- To supply a working replacement of equal
or better specification. We will usually supply a brand
new replacement under these conditions but may repair
the goods ourselves or return them to the manufacturer
for repair if the fault is minor or can be repaired
easily. For second hand goods returned as faulty we
will replace with an equal or better item (which may
not be new) or offer a refund.
If
the goods are returned faulty more than 30 days of the
date of sale (New Items Only):- To repair the goods
ourselves or return them to the manufacturer for repair.
Note that if we send the goods to the manufacturer for
repair we have no control of the time taken for the
repairs to be carried out. If the goods cannot be repaired
economically, then a replacement of equal or better
specification will be supplied.
If
a replacement cannot be sent for whatever reason, a
full refund will be given at the current market value
of the item. If this value cannot be ascertained, then
a refund will be given for the value of the nearest
equivalent item.
The
Company accepts no responsibility for any consequential
loss caused to the buyer for the receiving of faulty
goods.
The
Company cannot accept any returned goods found to fall
into one or more of the following categories:
- The
goods have in some way been altered, modified or physically
damaged by the buyer.
- The
goods have been used for a purpose for which they
were not intended.
- Any
warranty label or calibration seal has been tampered
with or damaged.
- The
goods have not been sold to the customer by the Company.
- The
goods are outside the 12-month warranty limit for
new items or 30 days warranty limit for 2nd hand items.
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Returning
products under the Distance Selling Regulations (Cooling
Off Period)
Where the buyer is dealing as a consumer, the following
conditions relate to all mail order and E-commerce contracts,
in accordance with The Consumer Protection (Distance
Selling) Regulations 2000 (SI 2000 No. 2334)
The
buyer is entitled to return the goods within 7 working
days for a refund subject to the following:
-
It is acceptable for the buyer to open the outer packaging
and inspect the goods. It is not acceptable to break
any calibration or warranty seal on the item itself,
or the seal on any accompanying software.
- It
is not acceptable for the goods to be used, except
in such a case that the unsuitability of the product
can only be determined by using it. It would be acceptable,
for example, for a customer to take delivery of a
pat tester, and discover on first use that it is not
what he/she expected. It would not be acceptable,
however, for the buyer to return it after 7 days having
tested all his/her appliances.
- Any
software that forms a part of the goods (driver and
software disks) if unsealed by the buyer is exempt
from the right to cancel and return the goods under
the Distance Selling Regulations. However, if the
goods are not as specified, not as advertised or faulty,
then the buyer may still reject the goods under The
Sales of Goods Act.
Equipment
or goods constructed or modified to a customer's individual
specifications are exempt from the right to cancel under
the Distance Selling Regulations.
If
the buyer properly rejects any of the goods in accordance
with the Distance Selling Regulations within 7 working
days in writing, the buyer shall nonetheless be responsible
for the return cost of the goods.
If
the returned goods received by the Company are not in
a sellable 'as new' condition, then the Company reserves
the right to charge a restocking fee.
Whether
goods are returned in a sellable condition is to be
judged by the Company.
Returning
Non-faulty Products Sold from our Premises
Non-faulty items returned to our premises complete with
packaging, manuals and software disks (with all software
license seals intact) within 7 working days of purchase
will qualify for a full refund. Goods must be sellable
as new in order to qualify for a full refund. In the
event that the goods are not in an 'as new' condition,
then the Company reserves the right to charge a restocking
fee.
Whether
goods are returned in a sellable condition is to be
judged by the Company.
Returning
Non-Faulty Products Sold Elsewhere
In the event that a sales contract is made at a customer's
premises, or any premise where we are engaged to carry
out maintenance work, or any premise where we are holding
a training event, exhibition or meeting, but not by
mail-order or over the internet, then for the purposes
of returning goods, that transaction will be deemed
to have been carried out at the Company's premises.
It will be the customer's responsibility to return products
to the Company's premises if a refund or replacement
is sought.
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